Upgrade and Maintenance - WFM Adapter by TTEC Digital

Scheduled Maintenance Report for WFM Adapter

Completed

The scheduled maintenance has been completed.
Posted Apr 08, 2026 - 11:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 07, 2026 - 18:00 UTC

Scheduled

Dear Customers,

Our system will undergo an upgrade and maintenance on April 7, 2026, for the following items:

1. General maintenance


Upgrade and Maintenance windows:

Asia Pacific: April 7 – 18:00 UTC | 5:00 AM AEDT
Europe: April 7 – 19:00 UTC | 7:00 PM GMT
Canada: April 8 – 9:00 UTC | 5:00 AM EST
North America (US): April 8 – 9:30 UTC | 5:30 AM EST


This release may cause a restart of all integration clients. As a result, the RTA feed may be interrupted temporarily; this is normally less than one minute but could take up to 10 minutes in some rare cases. Historical reports are unaffected.

We apologize for any inconvenience this may cause and assure you that we will do everything we can to minimize the downtime.

Thank you for your understanding and cooperation
Posted Apr 03, 2026 - 13:14 UTC
This scheduled maintenance affected: WFM Adapter (WFM Adapter).